Terms & Conditions

 Cancellation Policy

If the cancellation is more than 8 weeks prior to the arrival date:

 If you wish to cancel your booking please notify Pierson by phone or email immediately. Cancellation anytime up to eight weeks prior to the agreed arrival date will result in the forfeiture of the deposit.

If the cancellation is within 8 weeks of the arrival date (and payment has been made in full): We will endeavour to re-let the property for the period booked. If we are able to re-let the property for the period booked then we will return 75 % of all monies paid by you. The 25 % deposit will be forfeited as liquidated damages for the breach of contract. If we are unable to re-let the house, then the guest shall be liable for the full cost of the booked rental period.

Damage & Loss

Guests must notify Pierson or the Housekeeper upon arrival at the Property should they find any existing damage or cleanliness issues. Pierson or the Housekeeper will attend to any issues that can be immediately addressed, and otherwise will note the issues so that the guest will not be held liable.

Liability

The guest acknowledges that Pierson is not liable for any sickness, injury, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the occupancy of Sycamore House. The guest also agrees that Pierson is not liable for any damage to personal property or persons occupying Sycamore House caused by weather conditions, exceptional or otherwise.

Housekeeping /Damage Deposit

A housekeeping/damage deposit of £500  will be taken at the time of paying the balance for Sycamore House. If Sycamore House is left in a clean and tidy manner and no damage or smoking has occurred, then the deposit shall be returned to the guest by bank transfer within 5  working days of the guest’s departure.

Pets

We allow well-behaved dogs to stay in the house although prior approval must be sought and given. We would ask that you please inform Pierson at the time of booking if you wish to bring a dog/dogs with you. Dogs will incur an additional cleaning fee (per dog) which guests will be informed of at time of booking. The maximum number of dogs allowed at any one time is three, and must not exceed this number. We would kindly ask that dogs be kept off all furniture in the house.

Children

We offer a very family friendly house for children of all ages. There is a travel cot and high chair available for use so please advise at the time of booking if you require these to be set up for you. There are toys, games and books available for use by any children staying at the house. Please note that on the 2nd  floor window locks have been installed on the front windows and window restrictors on the back windows. Please take care with any young children and do not leave them unattended with the windows open.

Smoking

The house is strictly no smoking.